Sales, Phones and Cooking - It's All a ClusterF**k

It's my "Day Off" and that's a bit of a crazy day all around. I did speak with my Retail Sales Pro guy yesterday for a short time and we agreed to set up a second phone call - a follow-up phone call - with both DH and I to ask questions and find out more information. I also forked out the money for a copy of his book which has everything I need to do in it, step by step. The advantage to working with him instead of just buying the book, is the experience and guidance. I think I need some hand-holding. 

There are a few things that really worry 
me about our clearance sale. Primary among 
this is staffing. We run a small business with 
only three people, but for the first 2-3 weeks 
of the sale, I'm going to need at least six 
people on the sales floor and pulling/replacing 
merchandise. I also only have a single sales 
register, so there may be a serious back-up 
there. I really need Travis' advice on these 
types of things, because our store set-up 
is quite unique and the actual store footage 
is quite small. 

I had wanted to schedule the follow-up call for this week, but DH wants to discuss all of this with me on Sunday (which will totally trash Sunday for me, but I guess I'll have to live through it). In the meanwhile, I have a paper copy of the book coming which DH can read, and I'm reading the PDF version which I immediately downloaded onto the laptop. 

I switched over to Clear Rate in early February. On average, 
they should be saving me upwards of $60/month on my 
phone bills, and that's a nice number. But AT&T keeps 
billing me for one of my lines and that's illegal. I might 
have to contact the Attorney General's office for my state 
because I'm getting nowhere with phoning AT&T and 
working with their support staff. 

I also contacted my phone carrier for help and advise. I switched my phones (three business lines) from CenturyLink (for local service) and AT&T (for long distance service) in early February. CenturyLink had no problem with it. AT&T claims that only one of our two accounts was transferred, which is a bunch of bull. I have the PON numbers for each of the three phone lines and have confirmed several times that they are all carried by ClearRate as of the 9th of February. But I'm still receiving AT&T bills and even though they supposedly finally ended this last month, I got another bill earlier this week. 

I may have to contact the Attorney General's office to see 
if they can intercede for me in this issue with AT&T and 
Clear Rate. I know my lines were switched over, and I 
refuse to pay AT&T for service I'm not receiving. Century 
Link still owes me $40+ for one line, but they did repay 
my overpayment on the other lines. AT&T seem to have 
some real issues with that. 

I photographed and sent all of the documentation to ClearRate and they double and triple checked on their end. They are indeed carrying all three of our phone lines for local and long distance service. I'm getting nowhere with AT&T, though. I might have to contact the Attorney General for my state and see if this might be something his office would get involved with. Meanwhile, I'm refusing to pay the latest AT&T bill. If I'm no longer with their service, I'm certainly not going to double-pay a bill. It's also illegal to be billed for phone service from more than a single carrier. So ... interesting times *sigh*. I don't recommend that you live in them at all - the hype just doesn't live up to the reality. 

I'm totally in the mood for some cabbage rolls. It's one 
of those recipes that take over the kitchen. Rather messy 
to make. But they're Oh So Good! I need some "Oh So 
Good" in my life right now - LOL. 

I'm off to the pool, I need to work off some frustration. I think I'll make stuffed cabbage for my dinners today. I finished off the chili last night, and it was a great batch, and I need some comfort food. The stuffed cabbage is more of a production, but it's worth it. It's so good! Here's hoping all of your problems are minor and won't involve idiots like AT&T in your future. Have an excellent Wednesday and I'll be back tomorrow. Slava Ukraini.