I really hate non-responsive customer service. If they were having a problem, you think they would have let their customers know and added extra staff ... but NO! |
Then things went downhill again, quickly. Trying to double-check that the credit card on record (remember, I'm talking to the billing department here) is the current and correct one, "Ryan" was unable to help with that and transferred me to talk to a Customer Care Representative. Right back to the "leave your number and we'll phone you back after three hours" or hold and our anticipated wait time is "more than three hours". Frustrated, I wrote a long email to customer support detailing the past 48 hours and that's where it's at now. GRRRRRR!
My cousin Miki and her wife, Regina. They make a great, loving couple. White Light to you both! |
In the middle of all of this I got a Facebook message from my cousin. Some of you may remember my joy when she and her long-time partner finally married in New York last year. Although her marriage isn't recognized by her own state of residence, it was a huge step and a time of great happiness. But now things aren't so wonderful. Her wife has been diagnosed with cancer and her first chemo was yesterday. They only married last November and have been deeply in love and in a committed relationship for many years now. They are both strong women and they'll push through this. But if any of you could spare some White Light or a prayer on their behalf, I would appreciate it.
Of course they play a variety of different cellos. Here they have the traditional wooden style. |
The Luis and Clark cellos that they play are carbon cellos that feature a totally rounded body, a flatter profile, and a much sturdier construction. Unfortunately, at $7139.00, I don't think one of these will be showing up under my Solstice tree. |
Last night DH and I settled down and watched a public TV special - 2Cellos (click on the link for a YouTube video and here for an interesting article on how they were discovered and promoted by Elton John). Of course I immediately thought of my friend Ellynn who is also from Croatia, and then, after thinking of her, I started looking at their instruments and totally fell in love. They started the concert on traditional cellos - lovely warm wood in a standard style. But then, as they started to play edgier, more electric music, they switched to different cellos. These were modern, sleek, beautiful, and barely there. So amazing. DH wanted more info about them, so I started searching on my phone as we finished the show. Now to see what a Yamaha SVC110 cello actually costs....
We ended the night by catching an episode of Discover Channel's "Shark Week" that DH wanted me to see. This one concentrated on the deep water sharks from the Indian Trench on the east side of southern Africa. Some of these sharks were phenomenal! I especially liked the Goblin Shark with it's retractable jaw. The researcher is a graduate student and by the end of this 2-month voyage (and one previous one) he had been individually responsible for discovering 3% of all known shark species. That's a HUGE number for a very young and enthusiastic man. Bravo Paul!
The jaw of the goblin shark actually pull out of the body and extend almost to the end of the snout to capture prey that thought it was safely distant from it. It's so amazing! |
It's Friday, and I'm treating myself to a real breakfast today with a 20% off coupon. Such luxury! I could get spoiled. LOL. Have a wonderful day and bring some smiles to the faces of others.
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